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Service Cloud: Plan Your Lightning Knowledge Transition | Expert Coaching

Understand the differences between Classic and Lightning Knowledge, as well as the capabilities of the Lightning Knowledge Migration Tool. Our Salesforce experts will help you transition from Classic to Lightning Knowledge by showing you how to prepare your org and how to use the Lightning Migration tool. This video will also help you learn tips and best practices for a smooth transition to Lightning Knowledge. For additional resources and information mentioned in this video, or to sign up for an individual follow-up session (available to Premier and Signature Success Plan customers), click here: https://cs.salesforce.com/portraits/a... 0:00 Intro and Overview 0:24 Pain points of Classic Knowledge 0:44 Benefits of Lightning Knowledge 1:01 Lightning Knowledge Migration Setup 1:30 Utilize Migration Tool to Transition Articles 5:06 Best Practice Tips 5:26 Implementation Considerations 6:38 Recap and Next Steps #Salesforce #ExpertCoaching #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo #ServiceCloud Get Started: Service Cloud: Plan Your Lightning Knowledge Transition Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.