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Service Cloud: Installing Slack for Service | Expert Coaching

Get expert guidance as you prepare to implement the Slack for Service app. In this video we will cover: Steps to install Slack for Service Best practices when implementing Slack for Service For additional resources and information mentioned in this video, or to sign up for an individual follow-up session (available to Premier and Signature Success Plan customers), click here: https://cs.salesforce.com/portraits/a... 0:00 Intro and Overview 0:11 Learning Objectives 0:21 Licenses and Permissions Needed 1:07 Demo: Install Slack for Service in Lightning 3:26 Key Considerations 3:50 Development Environment Considerations 4:34 Permissions Considerations 4:56 Slack Channel Considerations 5:53 Best Practices from Salesforce Support 6:34 Recap and Next Steps #Salesforce #ExpertCoaching #ServiceCloud #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo Use & Optimize: Service Cloud: Installing Slack for Service Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.