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Service Cloud: Slack for Service Feature Overview | Expert Coaching

Get expert guidance as you prepare to implement the Slack for Service app. In this video we will cover: Introduction to Slack for Service features and use case An overview of agent collaboration via the swarming feature Case swarming demo Case swarming best practices For additional resources and information mentioned in this video, or to sign up for an individual follow-up session (available to Premier and Signature Success Plan customers), click here: https://cs.salesforce.com/portraits/a... 0:00 Intro and Overview 0:43 Understanding Slack for Service 1:25 Case Swarming 1:51 How to Effectively Swarm on a Case 2:58 Setting Up Swarming 4:05 Demo: Case Swarming 7:03 Swarming Limitations and best practices 7:47 Recap and Next Steps/Outro #Salesforce #ExpertCoaching #ServiceCloud #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo #Slack Get Started: Service Cloud: Slack for Service Feature Overview Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.