Скачать с ютуб Modern Airline Retailing - the Tangibles, ep. 2: Servicing in modern retailing в хорошем качестве

Modern Airline Retailing - the Tangibles, ep. 2: Servicing in modern retailing

With: • Anthony Rader, Director | Airline Retailing Technology, American Airlines • Johnny Thorsen, VP Strategy & Partnerships, Spotnana • Ginny Roelant, Global Corporate Travel Manager, TechnipFMC • Shaunelle Harris Drake, Head Implementation, Distribution, IATA Moderated by: • Yanik Hoyles, Director Distribution, IATA The objective of this episode of our webinar series is to look at how an Airline and a TMC are working together, embracing new technology and capabilities, for the benefit of the customer. We will look at how servicing can be deployed in an efficient way, even in a world of NDC fulfilled with legacy artefacts while also providing a reality check on the enhancements that are yet to take place as the industry transitions to 100% Offers and Orders (i.e. a world without PNRs, E-tickets and EMDs). This is particularly relevant, as American Airlines are a member of the IATA Consortium, who’s role is to help accelerate this transition. Our panelists will also be joined by a Corporate Travel Manager, who will give a live customer perspective. For more information and resources on Modern Airline Retailing, please visit www.iata.org/Retailing