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IATA Webinar - Modern Airline Retailing – the Tangibles: the Consortium & Business Case - 5 Jul 2023

Speakers: • Stephane Ormand, VP Distribution, Air France-KLM • Iris Taguet, Head of IT Distribution and Customer Service, Air France-KLM • Olivier Hours, Head Distribution Strategy, IATA Moderated by: • Yanik Hoyles, Director Distribution, IATA This first episode of our series "Modern Airline Retailing - the Tangibles" will acquaint you with the Consortium – its role, its scope of work and advancements to date – while also introducing one of its key outputs – A Business Case for Modern Airline Retailing. It will also introduce our first guest speakers in these series – Stephane Ormand, VP Distribution, and Iris Taguet, Head of IT Distribution and Customer Service, Air France/KLM – who will provide an update on their modern retailing transformation so far and concrete first-hand perspectives on how the Business Case can be leveraged on the path to Modern Airline Retailing. Many questions will be answered, including: • Takeaways inspired by Air France and KLM’s own NDC deployment and the next big milestones on their journey • How can the industry accelerate its transition to 100% Offers and Orders? • What is the Consortium's role and what are the key areas of industry transformation it is focused on? • How to articulate one’s transition strategy using the Business Case? For more Modern Airline Retailing webinars and to watch on-demand, please visit: iata.org/Retailing-Webinars