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Physician Communication Breakthroughs with Language of Caring

Physician communication and teamwork are competencies developed through the Language of Caring for Physicians program. Chief Medical Officer Jeremy Blanchard raves about how LOC helps physicians communicate compassionately with patients and families. As a result, healthcare encounters are more enjoyable and more effective for patients and physicians alike. Integrating the Language of Caring for Physicians program throughout St. James Healthcare has strengthened high impact competencies, consistently improved their evaluation scores, and made physicians happier and more self-actualized in their work—a win-win for patients and providers. As the majority of the medical staff participates in LOC, Dr. Blanchard sees a cultural transformation taking place. “Language of Caring is helping my colleagues share that empathy and compassion they felt when they took that oath in medical school…When a patient feels cared about we feel self-actualized.” Jeremy R. Blanchard, MD, MMM; Chief Medical Officer, St. James Healthcare Visit our website http://www.languageofcaring.com to access concrete tools and resources and learn how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes, CAHPS scores, and financial health; ensure patient safety; and support your organization’s mission. Sign up now for our free monthly e-newsletter HeartBeat on the Quality Patient Experience, packed with compelling insights, tips, and tools. BONUS TOOLKIT: 51 QUICK Employee Engagement Activities to Transform Your Meetings and Huddles. Just visit: http://languageofcaring.com/heartbeat...