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Family-Centered Care Case Study: The Language of Caring at Children’s Hospital of Philadelphia

Family-centered care has been greatly enhanced by Children’s Hospital of Philadelphia integrating the Language of Caring program throughout their institution. Hear Rachel Biblow, Senior Director of Patient and Family Services, describe the highly successful implementation process that has engaged staff at all levels in learning and applying highly effective, family-centered communication. “This curriculum creates a platform people can easily understand and use every day in their practice. We have embraced it, we’ve enjoyed using it, and it builds on everything we’ve been building so far with family-centered care.” --Rachel Biblow, Senior Director of Patient and Family Services Visit our website http://www.languageofcaring.com to access concrete tools and resources and learn how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes, CAHPS scores, and financial health; ensure patient safety; and support your organization’s mission. Sign up now for our free monthly e-newsletter HeartBeat on the Quality Patient Experience, packed with compelling insights, tips, and tools. BONUS TOOLKIT: 51 QUICK Employee Engagement Activities to Transform Your Meetings and Huddles. Just visit: http://languageofcaring.com/heartbeat...