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The Power of WOW - THINK Team Spotlight | Zappos Stories

Have you seen the “ImNotABox” video? The creative force behind it has ventured into the world of authorship. “A lot has happened since [Zappos’ CEO Tony Hsieh’s first book, Delivering Happiness] was published,” says Tia Zuniga, project manager of brand strategy. “This book is the voice of the employees.” In this episode of Zappos Stories, we speak with the team behind the book “The Power of Wow,” which took 2.5 years from the spark of an idea to hitting digital and physical bookshelves. Zuniga and co-collaborators Kelly Smith and Derrin Hawkins discuss their roles in creating a unique and extraordinary read, as well as what’s next for this creative team. Filled with authentic stories of 22 real-life Zapponians, “The Power of Wow” gives readers insight into the not-so-secret world of Zappos, delving into such subjects as Holacracy, Market-Based Dynamics, and, of course, customer service. This book has a lot of WOW, determination, passion, growth, learning, and … a little fun and weirdness. Smith sums it up. “It takes a village to make a book.” Buy “The Power of Wow” on Amazon by clicking here: https://amzn.to/2uqHQ3I Subscribe to our YouTube channel: http://bit.ly/zappos_stories Read the Zappos Stories blog: http://bit.ly/zappos_stories_blog What's Zappos? Learn about us: http://bit.ly/about_zappos Shop shoes, clothing & more: http://bit.ly/shop_zappos Go Beyond the Box: http://bit.ly/zappos_beyondthebox_blog Visiting Las Vegas? Tour our campus: http://bit.ly/zappos_tours Apply to our open positions: http://bit.ly/zappos_careers Don't forget! Follow Zappos on social media @zappos

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