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Service Desk Agent | InvGate Service Management Walkthrough

Explore InvGate Service Management's agent view with our 30-day free trial: https://hubs.ly/Q02TyLc20. If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs. But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve. In this help desk agent view walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Management. In particular, they will benefit from the following help desk features: Customizable dashboards and request views. A support ticket view with all the information in one place An intuitive knowledge base. Want to see what the other user roles look like? Check out the following playlist:    • InvGate Service Management Walkthrough  . --- Key moments: 00:00:00 Introduction 00:00:40 InvGate Service Management dashboard 00:01:12 "My Work" section 00:02:29 Service desk ticket view 00:05:52 Request Management capabilities 00:06:36 Knowledge Base 00:07:27 Conclusion --- You can find more information on InvGate Service Management here: https://hubs.ly/Q02TyLPS0 And don't forget to subscribe to our LinkedIn page:   / invgate  . *Starting October 7, 2024, InvGate Service Desk is called InvGate Service Management. For more information, click here: https://blog.invgate.com/invgate-evol... #servicedesk #software #itsm #helpdesksoftware