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Ask Marc #12 – about service design workshops

In this session we talked about service design workshops: how to run a successful service design workshop? What are the upsides and downsides of in-person workshops and digital workshops? And how to connect the two worlds together? This series was initiated as a place for folks to learn more about service design and journey mapping software. Our co-founder and CEO Marc Stickdorn and the Smaply team share their experience on how to embed and scale service design in organizations More useful resources Find the transcript here | https://www.smaply.com/blog/ask-marc-... Free journey mapping toolkit | https://www.smaply.com/blog/toolkit-j... More learning resources on journey mapping | https://www.smaply.com/blog/ _________________ [2:00] Introduction [10:45] What are the upsides and downsides of in-person and digital workshops? [13:25] What is your advice for the duration of an online workshop? [15:35] Is there an optimal size in terms of people for a workshop? [18:20] Digital workshops on Smaply are more difficult than on Miro, because of the constraints. How do you make it easier? [21:50] Do you think the future will be to be physically in a workshop, but using a digital tool to work together? [24:00] How do you manage more dominant workshop attendees to make sure there is an even amount of interaction? [30:10] Can you talk a little bit about the best ways to co-create with users in a workshop setting? Do they participate just like other participants? How do you best facilitate that co-creation? [33:45] In a journey mapping team, how do you use the breakout rooms? And how do you keep an overview and a shared understanding of the journey?