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Ask Marc #13 – about presenting journey maps 3 года назад


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Ask Marc #13 – about presenting journey maps

In this webinar, we talked about presenting customer journey maps: How to approach different audiences, how to tailor journey map details to stakeholder groups, and about types of visualizations and exports for different use cases. After this session, you’ll know how to use journey maps as boundary objects to bridge organizational and communicational silos. This series was initiated as a place for folks to learn more about service design and journey mapping software. Our co-founder and CEO Marc Stickdorn and the Smaply team share their experience on how to embed and scale service design in organizations More useful resources Free journey mapping toolkit | https://www.smaply.com/blog/toolkit-j... More learning resources on journey mapping | https://www.smaply.com/blog/ _________________

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