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Contact Centers! Are You Ignoring the Elephant In the Room?

In the contact center space, it's easy to ignore the elephant in the room: the obvious issues holding us back but that we choose to avoid. Recognizing this, CX Today's Charlie Mitchell hosted Justin Robbins, Founder & Principal Analyst at Metric Sherpa. During the conversation, Robbins shares more on this phenomena before discussing: 1. Typical examples of those "elephant in the room" challenges. 2. How contact centers can overcome them. 3. An exciting new project... If you're looking for more CX stories from global brands, sign up to the CX Today newsletter: https://www.cxtoday.com/account/ Hosted by Charlie Mitchell, Senior Editor of CX Today News - Customer Experience Technology News - #CCWNashville #contactcenters #metrics Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages. For more Customer Experience tech news, visit: https://www.cxtoday.com

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