Скачать с ютуб 10 Service Desk Automation Ideas You Need to Apply ASAP в хорошем качестве

10 Service Desk Automation Ideas You Need to Apply ASAP

Want to automate your Ticket Management process? Ask for a 30-day free trial: https://bit.ly/447iaEf. Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Expanded tool Return On Investment. Improved SOP compliance. Time and cost savings. Reduced agent churn. Enhanced user empowerment and satisfaction. Explore ten InvGate Service Management automation ideas in this video, and boost your support efficiency! --- Key moments: 00:00:00 Introduction 00:00:31 Password reset automation 00:01:16 Software request automation 00:01:50 Onboarding and offboarding workflow 00:03:03 Ticket routing and escalation 00:04:22 AI automated suggestions 00:05:12 Canned responses 00:06:14 Customer satisfaction surveys 00:06:44 SLA monitoring automation 00:07:15 Knowledge featured requests 00:07:50 Periodic reports automation 00:08:52 Conclusion --- Want to explore more automation ideas? Check out this blog post: https://bit.ly/3KzS0CQ. You can learn more about what InvGate Service Management can do for your business here: https://bit.ly/3qiAsEI. Lastly, don't forget to subscribe to our LinkedIn page:   / invgate  . #servicedeskautomation #helpdesk #invgateservicedesk #automation