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Which Questions belong on a Voice of the Customer survey?

Learn how to choose the best questions for your customer satisfaction survey. It doesn’t matter if you use NPS, CSAT or Customer Effort score, we’ll take you through the steps you need to follow to work out the right satisfaction questions for your business, and most importantly, your customers. We’ve helped hundreds of companies send thousands of surveys to millions of customers – there’s no one set of "perfect questions" – but by following our simple method, you’ll find out which questions are "perfect" for your customer experience improvement project. Our CEO, Guy, will take you through what works, and what doesn’t, and point out a few ‘rookie errors’ that we can help you avoid. Like/Subscribe to keep up to date with our CX Academy content. Read more at: https://www.customersure.com/resources/