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Service Portal Introduction

What is a service portal? A portal is a ServiceNow user interface (UI), built using the Service Portal framework, which provides an alternative user experience to the standard UI. It is an intuitive way for users to interact with the underlying Now Platform using a minimum number of clicks from any device: desktop, tablet, or smartphone. Portals allow users to access any platform component including:- a. Selected records from necessary tables, such as all tasks assigned to the b. user. c. Metrics, reports, and analytics d. Service Catalog e. Knowledge Base f. Surveys g. User profile h. Approvals And more! Technologies required for portal development ------------------------------------------------------------------------- HTML, CSS, Javascript, Basic knowledge of Servicenow Scripting and AngularJS. The portal developer will have to explore all the Scripting Knowledge. Other configurations you can include VA will also make you curious to explore more about Virtual Agent. Your interest in UI development door can be started with the Portal and take you to enhance more about UI pages, Now mobile pages and Workspace Agent pages also.

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