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Unlocking Success: 5 Truths to Elevate Your Customer Experience Strategy

Discover 5 hard truths you should embrace to overcome common challenges and improve your CX strategy. Hear ideas for how to measure success, streamline data collection, and align your organization for great customer experiences. In this live session replay, we discuss: Why "prioritizing" the customer isn't enough The importance of diverse feedback methods Adding context to your metrics Enhancing employee experience for better CX Committing to continuous improvement Don't miss out on these essential concepts to take your customer experience strategy to the next level. Video Highlights: 00:00 Welcome and Topic Introduction 09:00 Three Common Challenges To Running A Successful Customer Experience Program 11:05 Lessons for Improving Your Customer Experience Strategy 11:58 “Prioritizing” The Customer Isn’t Enough 16:03 Surveys Are Just One Feedback Method 20:41 Metrics Need Context 24:17 A Great Customer Experience Requires a Great Employee Experience 27:42 Lifelong Learning is A Must 31:12: Recap and Final Thoughts 34:27 Q&A: Best practices for helping HR incorporate CX training/components in their processes? 41:47 Q&A: What storytelling strategies can we use to boost the quality of our CX insights? 46:19 Q&A: How can we gain the influence and buy-in needed to align CX in our organization and ensure consistent customer experiences? 53:45 Q&A: How do you combat the opinion that "Customer Experience" is just Customer Service? 57:50 Q&A: How often does Customer Education come under the CX umbrella? 1:03:28 More Resources and Wrapping Up Resources Mentioned: 👉 Download the free CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook 👉 Download the free CX Success Statement Workbook -- https://bit.ly/cx-success-workbook 👉 Get the FREE Customer Listening Assessment Guidebook -- https://bit.ly/customer-listening 👉 Customer Experience (CX) Foundations [LinkedIn Learning Course] -- https://bit.ly/lilcxfoundations 👉 Learn more about CXI Ground School™ and apply – https://cxigroundschool.com 👉 Visit our website: https://experienceinvestigators.com/ 👉 Connect with us -- https://experienceinvestigators.com/c... 👉 Tune in to the Experience Action Podcast -- https://www.experienceactionpod.com 👉 Have a question for the podcast? Visit http://askjeannie.vip 👉 Jeannie’s LinkedIn Learning Courses -- https://bit.ly/jeannie-lil 👉 Missed a past webinar? Watch them here: https://bit.ly/jeannieyt