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Monitoring Engagements in Zoom Contact Center

Zoom Contact Center provides a single, common application experience for agents and supervisors - with supervisors having monitoring controls over agent engagements. Learn how a supervisor can monitor voice, video, and messaging engagements in Zoom Contact Center. ▪️ Introduction 00:00 ▪️ Monitoring Voice Engagements 00:48 ▪️ Monitoring Video Engagements 01:50 ▪️ Monitoring Messaging Engagements 02:27 🧠 Learn more about this here: ▪️ Zoom Learning Center ➡️ https://learning.zoom.us ▪️ Introducing Zoom Contact Center ➡️ https://blog.zoom.us/introducing-zoom... ▪️ Monitoring an Active Engagement ➡️ https://support.zoom.us/hc/en-us/arti... Subscribe for more tips! 🚩 Follow us for new content and more! LinkedIn: linkedin.com/company/zoom-video-communications Twitter: twitter.com/zoom_us Instagram: instagram.com/zoom/ Facebook: facebook.com/zoomvideocommunications 📘 Zoom Learning Center: learning.zoom.us 🛠 Visit our Help Center: support.zoom.us/hc/en-us 🤲🏼 Join the Community: community.zoom.com 💳 Contact Sales: zoom.us/contactsales ⚙️ Contact Support: support.zoom.us/hc/en-us/requests/new 💡 Have an idea or some feedback? We’d love to hear it! ➡️ zoom.us/feed