Скачать с ютуб The State of Pricing in Customer Service в хорошем качестве

The State of Pricing in Customer Service

Download the full report here: https://www.kustomer.com/state-of-pri... Ready to see how Kustomer can supercharge your customer experience? Schedule a demo here: https://shorturl.at/WTw22 We surveyed 200 purchasers of customer service software across industries and regions. We found that buyers are paying for customer service technology through a seat-based model, but are looking for more flexibility. Key Findings: Usage-Based Pricing Comes In On Top 66% of respondents favor usage-based pricing, highlighting its predictability as a key benefit. High Demand for All-Inclusive Features A significant 91% of respondents believe AI capabilities, along with other essential features, should be bundled into the overall price – not added on. Conversation-Based Pricing Preferred 75% of respondents could accurately forecast conversations, but only 36% of respondents could accurately forecast resolutions. A pricing model based on conversations would be much easier to swallow.