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EDUCAUSE Shop Talk: The 2025 EDUCAUSE Top 10

Hosts and guests discuss the 2025 EDUCAUSE Top 10 and how technology and data leaders and professionals can help to restore trust in higher education by building competent and caring institutions and, through radical collaboration, leverage the fulcrum of leadership to maintain balance between the two. Recorded live at the 2025 EDUCAUSE Annual Conference. Explore the full 2025 EDUCAUSE Top 10 here: https://www.educause.edu/research-and... Guests: Susan Grajek is responsible for EDUCAUSE research and analytics services, formal and informal communities (including the Cybersecurity and Privacy Program, Teaching and Learning Program, and the CIO and Senior Leader program, and Community Groups), and partnership activities. She also convenes the Top 10 Panel, which releases the EDUCAUSE Top 10 annually. Before joining EDUCAUSE, she spent over 25 years at Yale University in a variety of IT management and leadership positions at the University and the School of Medicine, which encompassed academic computing, IT support, communications, assessment, strategic planning, and relationship management. Jackie Milhans is responsible for building relationships with and gathering research support requirements from deans, faculty, and Northwestern University leadership. Jackie has served on many committees in the past for IT, Research Computing and Data, and DEI purposes, and is currently a co-chair for the CaRCC advisory group. She has a passion for learning and sharing methods to build and lead engaged and inclusive teams. She completed her PhD at Georgia Tech with her Postdoc at Los Alamos National Laboratory, and was an EDUCAUSE 2023 Rising Star Awardee.