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Patients, families and caregivers provide unique perspectives on how programs and services can be improved to better meet the needs of patients and their families. At GRH, we're committed to including patient and family voices in planning and improvement activities across the organization. On March 29, we held a webinar on the role of Patient and Family Advisors at GRH, how PFAs are currently working with team members to improve programs and services, and opportunities to get involved with this work. Webinar presenters included: -Andrea Guth, Director, Quality, Risk and Patient Experience, Grand River Hospital -Kim Hodgson, Patient Engagement and Experience Consultant, Grand River Hospital -Patient and family advisors from our Cancer, Mental Health and Addictions and Regional Stroke programs. For more information, please visit: https://www.grhosp.on.ca/care/visitor...