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AUTOiNFORM: Communicating with customers and managing a vehicle repair

In this exclusive 'HOW TO' video from AUTOiNFORM online magazine, Frank Massey, diagnostics expert, explains in detail how to communicate successfully with your customers - a vital part of the diagnostic process. Subscribe to AUTOiNFORM ONLINE MAGAZINE for FREE at www.autoinform.co.uk for more great videos and technical information for the professional automotive technician -  delivered directly to your inbox every issue. AUTOiNFORM delivers focused, practical guidance on the key area of vehicle diagnostics, enabling workshops and technicians to watch actual vehicle repairs on video on the magazine's pages. These include troubleshooting, diagnostic procedures and what equipment to employ. AUTOiNFORM also offers news on the latest equipment, interviews with industry figures and experienced technicians plus technical tips from experts. This is presented in a high quality online format and delivered to your inbox every issue.