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Implementing the “Experts Success” Strategy - Upsells & Retention

How can companies support and grow their small customers (SMBs) with limited resources? Discover how Maple’s innovative platform helps companies support their small customers (SMBs) without breaking the bank. In this episode, Irit and guest Elad Donsky dive into scalable customer success strategies using industry experts. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 How to engage SMBs with limited resources The benefits of a pay-per-use model for customer success Real-world examples of boosting retention and upsells through expert-driven solutions 👍 Like, share, and subscribe for expert insights! 👉🏻 Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice: 𝟏. Grab a free copy of our Customer Success 𝙩𝙚𝙢𝙥𝙡𝙖𝙩𝙚𝙨 𝙖𝙣𝙙 𝙞𝙣𝙛𝙤𝙜𝙧𝙖𝙥𝙝𝙞𝙘𝙨 We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources 𝟐. Subscribe to our CSM Practice 𝙣𝙚𝙬𝙨𝙡𝙚𝙩𝙩𝙚𝙧 Subscribe to our CSM Practice newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette... 𝟑. Build Your CS Strategy If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. https://bit.ly/jointhecustomermethod 𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓 Elad Donsky, CEO of Mayple, is shaping the future of digital marketing through innovative AI-driven solutions. With a rich background, including leadership roles at Salesforce and co-founding Implisit, Elad brings deep expertise in AI, R&D, and business growth to the conversation. 🔗 You may connect with Elad via LinkedIn:   / eladdonsky   𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒 📑 Read: Customer Retention During a Slow Economy https://www.csmpractice.com/customer-... 🎥 Watch: How to Optimize Your Customer Success Strategy    • Видео   ⏬ Download: Upsell Strategies Global Market Trends https://www.csmpractice.com/upsell-st... 𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒 00:00 Intro 02:29 Digital CS Limitations 05:07 Main Impact of “Expert Success” 09:42 Use Case Examples 11:05 How to Implement the Platform 13:47 Having a Detailed Engagement Process 16:23 Customers Using Health Checks for Product Usage 17:28 Measuring Success of the Strategy 19:16 Funding Engagements 22:09 Conclusion and Insights #CustomerSuccess #ChurnReduction #CustomerRetention #UpsellStrategies