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Road to NADA 2025: Retention Strategies and Dealership Insights from TVI MarketPro3 Experts

In this insightful interview, Will Allen, President of TVI MarketPro3, and Kurt Hankey, Corporate Accounts Manager, delve into the dynamic industry of automotive fixed operations. They share their experiences from decades in the industry, with deep knowledge of dealership challenges and trends. Key topics include the lasting impact of the COVID-19 crisis on inventory, the rise of independent service providers, and how dealerships can leverage digital transformation to stay competitive. They also explore the growing emphasis on fixed operations, the importance of customer retention, and the evolving role of service departments as profit centers. Will and Kurt provide expert insights on how dealerships can thrive by maximizing their fixed ops strategy and enhancing customer experiences.