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Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: https://bit.ly/3duQVyW Stop asking questions that get nowhere. Try using Labels & Mirrors, two of the foundational Black Swan negotiation skills. What do they look like in action? Chris and Derek put them to the test during this hands-on example at one of our Tactical Empathy seminars. Check it out! =============================================================== Don’t Miss Out on the Latest Negotiating Insights! 🔔Subscribe ⬇️ / @negotiationmastery ✉️The Edge Newsletter: https://www.blackswanltd.com/the-edge About The Black Swan Group Founded and led by former lead FBI negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy. Connect with The Black Swan Group 📨Website: https://www.blackswanltd.com Instagram: / blackswangroupltd Twitter: / blackswangrp Facebook: / blackswanltd LinkedIn: / the-black-swan-group Connect with Chris Linkedin: / christophervoss Instagram: https://www.instagram.com/thefbinegot... Thanks for watching!