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Is WhatsApp, Facebook’s Biggest Acquisition, Paying Off A Decade Later?

Facebook, now called Meta, acquired WhatsApp for a historic $19 billion in 2014. Today, over half of the world’s internet users also use WhatsApp, but the free messaging service has never generated much revenue. Now though, Meta CEO Mark Zuckerberg says that he views WhatsApp as Meta’s “next chapter” when it comes to monetization. CNBC spoke with WhatsApp Head of Product Alice Newton-Rex, who said that WhatsApp’s emerging business messaging services will drive revenue growth, as companies pay a fee to interact with customers on the platform. But it remains to be seen whether business messaging through WhatsApp will take off, as the current market is dominated by regular SMS messaging. And that future is especially unclear in the U.S., where WhatsApp has struggled to gain traction. Chapters: 00:00 — Introduction 01:57 — History of WhatsApp 04:55 — Monetization 08:00 — What’s next Produced and Shot by: Katie Brigham Edited by: Nic Golden Henry Additional Reporting: Jonathan Vanian Additional Camera: Sydney Boyo, Andrew Evers Graphics: Jason Reginato Supervising Producer: Jeniece Pettitt Additional Footage: WhatsApp, Meta, Lauren Choo, Getty Images » Subscribe to CNBC: https://cnb.cx/SubscribeCNBC » Subscribe to CNBC TV: https://cnb.cx/SubscribeCNBCtelevision About CNBC: From 'Wall Street' to 'Main Street' to award winning original documentaries and Reality TV series, CNBC has you covered. Experience special sneak peeks of your favorite shows, exclusive video and more. Connect with CNBC News Online Get the latest news: https://www.cnbc.com/ Follow CNBC on LinkedIn: https://cnb.cx/LinkedInCNBC Follow CNBC News on Facebook: https://cnb.cx/LikeCNBC Follow CNBC News on Twitter: https://cnb.cx/FollowCNBC Follow CNBC News on Instagram: https://cnb.cx/InstagramCNBC #CNBC Is WhatsApp, Facebook’s Biggest Acquisition, Paying Off A Decade Later?