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This podcast episode, from the expert May Gwyn ( / marygwyn ) at https://multifamilymedianetwork.com, discusses the importance of the tour and move-in experiences with Jake Hughes / jake-hughes-98194026 and Katie Ritter / katie-ritter-a376b128 at https://www.widewail.com/ Widewail! You'll learn actionable insights and strategies to enhance resident satisfaction and boost your community's reputation. In this episode, we discuss: The on-site staff has a significant role in positive resident reviews. How can we leverage AI support but not replace human interactions? The importance of increasing review volume during the tour stage. Strategies to enhance communication and scheduling efficiency. Take a peek into maintenance's impact on resident experience, to be discussed in our next episode at Apartmentalize. Visit MultiFamilyMediaNetwork.com for more! Like, Comment & Subscribe 🔔 Be sure to LIKE 👍 this video and SUBSCRIBE 🔔 to our channel for more multifamily management content! multifamily management, resident experience, property management, AI in property management, resident satisfaction #MultifamilyManagement #ResidentExperience #PropertyManagement #AIinPropertyManagement #ResidentSatisfaction