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CEDR Podcast - The Role of Ombuds Services in Resolving Organisational Conflict

The Role of Ombuds Services in Resolving Organisational Conflict! This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck. Key topics include: 💡The reasons for setting up Ombuds services and the issues they address. 💡How mediator skills are critical to handling sensitive cases. 💡Practical tips for running a successful Ombuds service. 💡Lessons learned from Ombuds services in international public institutions and their impact on private sector organisations. Video Contents: 00:00 - Introduction from CEDR Chief Executive James South 02:21 - Participant introductions 14:01 - Why would an organisation invest it's time and resources into setting up an Ombuds Service? 26:13 - How to measure success of an Ombuds programme? 30:59 - What is it about the mediation approach or process that makes it work well for an Ombuds service? 33:06 - What does the typical journey of case look like in an Ombuds Service? 44:43 - The importance of the mediator skill set for solving disputes 01:03:31 - Guiding parties through sensitive cases 01:17:00 - One tip for anybody considering embarking on the Ombuds journey For more information on on Ombuds Services please contact CEDR at [email protected] © 2024 CEDR Limited - All rights reserved