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The State of Contact Center as a Service in 2020 (CCaaS) 4 года назад


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The State of Contact Center as a Service in 2020 (CCaaS)

Customer Experience (CX) has become a huge topic in the past few years. A core component of customer experience involves managing the exponential customer interactions most organizations face. In many organizations, this is managed through the contact center technology. Contact Center as a Service aka CCaaS has risen from a niche to a massive technology category over the past decade. In this video, we give you our perspective of the CCaaS landscape as a contact center technology vendor. Infographic: https://www.inflowcomm.com/2020/06/th... Visit our website for more valuable resources: https://www.inflowcomm.com Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?

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