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SalesforceAI CEO on Future of Slack, How Gucci Uses AI and Working with Marc Benioff

There’s an ongoing debate about where the most value will accrue in AI between incumbents and startups. Of the incumbents, few have shipped product faster than SalesforceAI. Today on Unsupervised Learning we had on Clara Shih, CEO of SalesforceAI and one of Time Magazine’s 100 Most Influential People in AI. 0:00 intro 0:55 work practices that will become irrelevant 1:42 revolutionizing reply recommendations and case summaries 5:01 newest Salesforce products 5:58 structuring teams 7:27 engineering trust into AI products 12:03 combining in-house models with ChatGBT 13:38 Gucci’s AI adoption 16:06 how does Salesforce choose who to share their data with? 21:34 AI costs 26:34 creating unique voices for brands 27:50 AI incumbents vs. startups 29:59 what Clara would build if she had the time 32:33 the future of Slack 36:00 what percent of customer support questions can be answered by AI? 38:42 over-hyped/under-hyped 39:37 working with Marc Benioff 40:51 Jacob and Pat debrief 44:47 Slack being the perfect interface for generative AI 46:15 Abridge investment 48:20 Ideogram investment With your co-hosts:  @jacobeffron  Partner at Redpoint, Former PM Flatiron Health  @patrickachase  Partner at Redpoint, Former ML Engineer LinkedIn  @ericabrescia  Former COO Github, Founder Bitnami (acq’d by VMWare)  @jordan_segall  Partner at Redpoint