Скачать с ютуб How to Handle Rude Customers Listen and Understand в хорошем качестве

How to Handle Rude Customers Listen and Understand

Whilst it may be tempting to argue with a rude customer that isn’t going to get the best result. In this module we help you learn how to explain your stance, hold your ground and professionally handle rude customers without loosing your cool. Learn how to handle rude customers and other customer personality types with customer handling training from Canity. 00:00 – Intro 00:20 – Let your customer vent. 00:30 – Find out what the real issue is. 01:17 – Why you should listen carefully to find a solution. 01:33 – Outro Canity is an online customer service training platform with 400+ customer service training videos, downloadable ebooks and interactive online quizzes, Canity is training your team will love. Because great customer service starts with great training. www.canity.com/training-library/dealing-with-rude-customers