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What to Do When You Lose A Client? How to Fix a Broken Relationship

When a client leaves, it’s never easy. If you want to stand any chance of winning them back, here are some steps to help mend your fractured relationship. WHAT TO DO WHEN YOU LOSE A CLIENT Don't let your clients go without a fight. Here are some strategy, tactics, and practical tips on what to do when a client leaves and how to avoid losing future ones. ✅ When a client is leaves it can feel like a betrayal but don't let your emotion influence your professional response. ✅ Acknowledge their feedback and ask for a follow-up/debrief/exit interview over the coming days. ✅ Now it's time to prepare. Take a good long look at the partnership and examine what went wrong and what you can do to fix it. ✅ Brainstorm your ideas and decide on a strategy. Explain what you're going to do and make the solution compelling. It doesn't have to mean dropping your prices. Beware of this strategy. A super-sweet deal may offend your client - they'll think you've been ripping them off. ✅ If they accept - great - make sure you deliver on the promises you've made. ✅ If they don't - wish them well and stay in touch. Leave the door open to doing business again in future. ✅ Make sure stakeholders at your company know what went wrong and ask how you contributed to losing clients how you can better manage relationships in future. ✅ Go through your portfolio with a fine-tooth comb. Don't make the same mistakes twice. Remember, churn happens. Look for the lessons and not the regrets and focus on how you can improve customer retention next time. 🔖 CHAPTERS 00:00 Introduction 00:58 When a client says they're leaving, ask them to stay 01:39 What to do when your client says it's too late. 02:26 How to figure out what went wrong 03:21 How to get a follow-up meeting 04:29 Look for signals of interest (or disinterest) 05:01 If they stay, treat them like a new client 05:47 Conduct a debrief with your team 06:16 Audit all clients for signs they could leave 06:50 Outro ⭐ Warwick Brown Founder | Account Manager Tips NOTE: The video and description may contain affiliate links. If you click on a link, I may receive a commission. Money earned helps to support my channel. --------------- ⏯ SUBSCRIBE Account Manager Tips helps busy key account managers get results by turning plans into action. If you liked this video, subscribe at https://amtip.co/subscribe --------------- 💡 THE KAM CLUB A private learning community helping busy key account managers get results. Find out more at https://thekamclub.com --------------- 📚 RESOURCES Accenture Strategy https://www.accenture.com/ca-en/about... --------------- 👋 CONNECT WITH ME 📍 LINKEDIN:   / warwickabrown   📍 FACEBOOK:   / accountmanagertips   📍 PINTEREST:   / warwickabrown   📍 INSTAGRAM:   / warwickabrown   📍 TWITTER:   / warwickabrown   --------------- 📞 CHAT WITH ME Grab an obligation free call to chat about key account management and learn more about how I can help you at https://amtip.co/chat --------------- 🔗 ABOUT ACCOUNT MANAGER TIPS Helping organisations grow client revenue, reduce churn and get things done by giving their account management teams the tools and the mindset that gets results. https://accountmanager.tips --------------- #amtips #keyaccountmanagement