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The video explains the DIKW Pyramid, a conceptual model that represents the different stages of information processing and knowledge creation. The pyramid has four levels: Data, Information, Knowledge, and Wisdom. At the bottom, Data represents raw facts and figures that have no meaning on their own. Information is the next level, which adds context and structure to data to make it meaningful. Knowledge is the third level, which involves understanding and applying information to solve problems and make decisions. Finally, Wisdom is the top level, which involves using knowledge to make sound judgments and decisions that benefit individuals and society. The video also discusses the importance of each level and how they build upon each other to create value. Subscribe to our channel to get latest video updates: https://www.youtube.com/channel/UC2sh... For more information about CT Academy courses, visit: Instagram: / ct_academy2. . Facebook: / myctacademy LinkedIn: / ct-g. . Website: https://ctglobal.my/ For more information, please write back to us at [email protected] or call us at +60 13 739 0249. #itsm #informationtechnology #dikw #servicemanagement #itservicemanagement #knowledgemanagement #ctacademy #training