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The Business of Learning, Episode 79: Unpacking the ISO's Guidelines for L&D Metrics

In this first video episode of The Business of Learning, we spoke with Tom Whelan, Ph.D., director of corporate research at Training Industry, about training measurement and evaluation. Specifically, we discussed the International Organization for Standardization, or ISO’s, latest guidance for L&D metrics, which are further detailed in the Training Industry Research e-book “Learning Measurement for Modern Business: Making Sense of ISO 30437.” Tune in now for insights on: • The 5-4-3 Framework. • The three categories of metrics mentioned in the report — efficacy, effectiveness and outcome metrics. • What these guidelines mean for the training vendor market moving forward. Learn more about the Training Industry Research e-book “Learning Measurement for Modern Business: Making Sense of ISO 30437": https://trainingindustry.com/research... Shop the entire Training Industry Research catalog here: https://trainingindustry.com/research/ Learn more about The Business of Learning: https://trainingindustry.com/training... Subscribe to watch future episodes of The Business of Learning:    / @trainingindustry   0:00 - Introduction to Tom Whelan, Ph.D., director of corporate training at Training Industry 01:54 - Why the ISO's guidelines are significant; why it took so long to formalize guidelines for L&D metrics. 09:14 - Why training measurement is so challenging. 19:23 - The 5-4-3 Framework. 28:29 - The ISO's three categories of metrics: efficacy, effectiveness and outcomes. 34:16 - Compliance with the ISO's guidelines for L&D metrics. 39:52 - What the guidelines mean for training vendors. 45:10 - Final takeaways.