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Zendesk Agent Training & Tutorial: Mastering Ticket Management & Support Tools (+Timestamps)

Welcome to our Zendesk agent tutorial and full training video. 👉‍ Try Zendesk for free: https://businessolution.org/get/zendesk/ In this Zendesk Agent Training session, we’ll walk through the essential steps to get you started on Zendesk and its key functionalities for agents. Whether you're new to Zendesk or need a refresher, this detailed tutorial will cover the most important features for efficiently managing customer support tickets across multiple channels. We’ll dive into the ticketing system, handling user profiles, and using macros to optimize responses. Timestamps: 0:00 - Introduction to Zendesk Agent Training 0:18 - Overview: Zendesk Basics & Key Concepts 1:05 - Understanding Zendesk Channels and Ticket Handling 4:07 - Users, Roles, and Organizations in Zendesk 9:09 - Creating and Managing Groups in Zendesk 10:06 - What is a Ticket in Zendesk? 20:32 - Navigating the Agent Workspace 24:06 - Managing Calls and Tickets in Zendesk 36:00 - User Profiles and Customization Options 49:33 - Ticket Interface Overview and Ticket Functionalities 1:18:30 - Merging Tickets and Using Macros 1:26:35 - Ticket Statuses and Lifecycle in Zendesk If you have any questions, feel free to ask in the comments, and don’t forget to like and subscribe for more in-depth Zendesk tutorials! A little disclosure: there are affiliate links on this page! That just means if you click on a link, find something you like and buy it, we'll make some cash. 👉‍ Try Zendesk for free: https://businessolution.org/get/zendesk/