Скачать с ютуб The Power of Creating a Convenient Customer Experience: Strategy for a Powerful Advantage в хорошем качестве

The Power of Creating a Convenient Customer Experience: Strategy for a Powerful Advantage

Convenience in customer service offers a crucial competitive edge, with 87% of customers more likely to recommend brands that provide it. 70% would pay more and return to convenient brands, while 62% prioritize convenience over friendliness in their service experiences. These statistics underscore the vital role of convenience in driving customer loyalty and business growth. About RingCentral: RingCentral is a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions that empower businesses with conversation intelligence, unlocking rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Say hello to a new era of AI business communications. CLICK HERE: https://shorturl.at/dS02S for more information about RingCentral. About Shep Hyken: Shep Hyken is a customer service and CX expert, an award-winning keynote speaker, and New York Times and Wall Street Journal bestselling author. CLICK HERE: https://hyken.com/research/ to get Shep Hyken’s State of Customer Service and CX research (at no charge). Introduction to Convenience in Customer Experience (0:00) Thanking RingCentral for Sponsorship (0:29) Importance of Convenience in Today's World (0:58) Research Findings on Customer Experience (1:10) Key Stats on Convenience and Customer Loyalty (1:31) RingCentral's AI-Powered Solutions (2:21) Ring CX Benefits for Customer Experience (2:40) Impact of Convenience on Business Growth (3:15) Conclusion and Encouragement to Embrace Convenience (3:35) Final Remarks and Thank You (3:43)