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Saphir, a bespoke programme by Air France

With the SAPHIR programme, Air France offers special services on all its flights to facilitate travel for people with reduced mobility due to disability. With SAPHIR, an information and booking assistance service for people with disabilities, customers are taken care of throughout the entire client journey, both before and after their flight. SAPHIR assists them with booking, and ticket issuing and transport service. The service is available in France and 20 other countries. Requests for assistance must be made during booking, at least 48 hours before departure, directly on the Air France website or via a dedicated phone number. Sales advisors at the customer relations centre are trained in handling disability-related issues by medical specialists, and are equipped to respond to questions related to motor and sensory difficulties. In 2001, Air France was the first airline in the world to offer a free travel assistance service to passengers with disabilities and reduced mobility. For more than 20 years, Air France has carried nearly 600,000 customers annualy with this specific assistance. Customers can request the SAPHIR card, which, thanks to the passenger profiles created, makes it possible to keep a record of their assistance needs and their medical equipment carried on board or in the hold. ABOUT AIR FRANCE: Since 1933, Air France has been promoting and highlighting France throughout the world. With an activity divided between passenger transport, cargo transport and aeronautical maintenance, Air France is a major air transport player. More than 42,000 staff that make up its workforce are committed on a daily basis to offering each customer a unique travel experience. FOLLOW AIR FRANCE NEWS: Visit Air France website: https://www.airfrance.com Subscribe:    / @airfrancefr   Follow Air France on Facebook:   / airfrance   Follow Air France on Twitter/X:   / airfrance   Follow Air France on Instagram:   / airfrance   Follow Air France on LinkedIn:   / air-france