Скачать с ютуб Composable Banking, Episode 3: How to find strength from Compliance — Vodcast by Siili в хорошем качестве

Composable Banking, Episode 3: How to find strength from Compliance — Vodcast by Siili

In this episode Eero Mikkola shares insights from his role as a CRM lead at OP Bank, emphasizing the importance of understanding data models across different segments. He reflects on his journey within the organization, from analyzing customer databases to leading group-level CRM development. The conversation delves deep into the utilization of data in banking, highlighting the need for a solid foundation before implementing AI. Eero stresses the importance of building trust with customers through transparent data usage and compliance. Looking ahead, Eero envisions a future where banking services are tailored to individual customer needs, delivered at the right time. He emphasizes collaboration and a customer-centric approach in shaping the future of banking.