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Helping Shangz Run Better | LimeTray

In conversation with Prabhjot, the founder of Shangz. Having started out as a tiny QSR about a year ago, Shangz is now a multi-outlet that primarily serves authentic Chinese cuisine. Prabhjot offers insights into his business and how LimeTray has helped them operate better. Shangz is a progressive Asian kitchen that serves Thai, Bhutanese and Japanese cuisine, while essentially focusing on Chinese. Prabhjot talks about the inevitable challenges that other restaurants were facing. Problems related to billing, discrepancies with the sales and customers not getting their invoices. Helping Shangz Run Better Shangz used LimeTray’s technology right from the beginning. From getting regular insights into their business to keeping a track of every invoice, Prabhjot talks about how LimeTray has helped them structure their operations. Order Management and Integrations Prabhjot explains how a majority of their sales are at peak hours. LimeTray’s POS system helped Shangz manage a high volume of orders during this hour. He credits LimeTray for streamlining all orders, be it offline or online ones. Check out LimeTray’s order management system here: https://limetray.com/order-management... More on LimeTray's Restaurant Online food ordering system here: https://limetray.com/online-food-orde... Analytics Prabhjot talks about how he extensively uses LimeTray’s analytics to know what is happening at all his different outlets. Analytics made sure there is consistency between the top-selling items and the outlet gets repeat orders. Customer Data and Retention Customer retention, according to Prabhjot is of paramount importance. He believes that a regular customer turns into a loyal one on subsequent visits and each of these steps are very crucial. At every outlet, they store customer data in the form of phone numbers and later use these for reaching out to them. They send promotional messages and offers along with regular ones for building a loyal relationship with the customers. More on LimeTray's CRM solutions here: https://limetray.com/restaurant-crm-s… And loyalty here https://limetray.com/customer-loyalty... Merge According to Prabhjot, operations at Shangz became more streamlined after using the Merge feature offered by LimeTray. Orders are automatically punched in, Kitchen Order Tickets are generated instantly and 70% of the work is taken care of during this process. Learn more about LimeTray’s inventory management enabled Restaurant POS system here: https://limetray.com/restaurant-pos