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Christobal shares his journey from starting Queen Bee Cleaning to the impact of COVID-19 on his business. He discusses his background, early business ventures, and the lessons he learned along the way. Christobal also talks about the influence of his family and the initial costs of starting Queen Bee Cleaning. He explains his hiring process and the hiring funnel he uses to find the right employees and virtual assistants. He emphasizes the value of hiring a virtual assistant and the benefits of outsourcing tasks. He also discusses his marketing strategies, including posting prices upfront and using Google Local Service Ads. He highlights the importance of excellent customer service and the role it plays in setting his business apart from competitors. Christobal shares his transition from hands-on work to automation and the impact it has had on his time and profitability. He also talks about his coaching program and the benefits of being a BookingKoala affiliate. Overall, he emphasizes the importance of listening to customers and continuously improving the software to meet their needs. Takeaways from the interview with Cristobal Hiring a virtual assistant can greatly benefit a business by freeing up time and allowing for more focus on growth and strategy. Posting prices upfront can help attract customers who are willing to pay for quality service and avoid wasting time on price shoppers. Excellent customer service is a key differentiator in the service industry and can lead to customer loyalty and positive word-of-mouth. Automating processes and creating standard operating procedures can help streamline operations and allow for scalability. Being open to new opportunities and partnerships can lead to unexpected growth and success. Introduction 00:00 Starting Queen Bee Cleaning 7:00 Discovering BookingKoala 13:17 Impact of COVID-19 19:00 Family Background and Influence 25:20 Starting Queen Bee Cleaning 28:15 Initial Costs of Starting Queen Bee Cleaning 30:26 Hiring Process and Hiring Funnel 32:00 The Value of a Virtual Assistant 51:13 Negotiating Prices and Keeping Cleaners Busy 58:36 Standing Out with Excellent Customer Service 1:04:47 Transitioning from Hands-On to Automation 1:10:00 Expanding into Coaching and Affiliate Programs 1:14:51 The Benefits of Using BookingKoala 1:25:18 Choosing BookingKoala for Features and Price 1:36:47 Blog post version: https://www.bookingkoala.com/blog/que... We also made a blog post to help you start your own cleaning business: https://www.bookingkoala.com/blog/how... For the maid service software that powers the growth behind thousands of service businesses, you can go here and start a 14-day free trial: https://www.bookingkoala.com/maid-ser... Other helpful resources: How to start a cleaning business blog post: https://www.bookingkoala.com/blog/how... Cleaning business software (BookingKoala) 14 day free trial: https://www.bookingkoala.com/maid-ser... Join our Facebook group and grow with other entrepreneurs using BookingKoala: / bookingkoala Reddit group: / bookingkoala #cleaningbusiness #cleaning #business #howtostartacleaningbusiness #howtogrowacleaningbusiness #BookingKoala #entrepreneur