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Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: https://bit.ly/3duQVyW What are Labels? For starters, they can be more affective than questions. Used to describe emotions & dynamics, Labels can reveal the hidden information and uncover what your counterpart is actually saying. =============================================================== Don’t Miss Out on the Latest Negotiating Insights 🔔Subscribe ⬇️ / @NegotiationMastery ✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge About The Black Swan Group Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy. Connect with The Black Swan Group 📨Website: https://www.blackswanltd.com Instagram: / blackswangroupltd Twitter: / blackswangrp Facebook: / blackswanltd LinkedIn: / the-black-swan-group Connect with Chris Linkedin: / christophervoss Instagram: https://www.instagram.com/thefbinegot... Grab a copy of #ChrisVoss book Never Split the Difference© today. Find it here: https://amzn.to/3dutw0L Thanks for watching!