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Balancing Act: Navigating Healthcare Stakeholder Relationships for Implementation Success

Software can significantly enhance how healthcare organizations carry out their business operations and ultimately deliver quality patient care. Success with these applications begins during the sales pitch and continues through implementation and deployment, with the involvement of all key parties being crucial throughout these phases, as recently demonstrated by the Wisconsin-based Marshfield Health Clinic system. Implementations, sometimes spanning upward of 18 months, involve IT teams, end-users, executives, and other stakeholders. With so many parties and perspectives to account for, balancing the varying needs to ensure project success can be challenging. To get the most out of an implementation, nurturing positive relationships with the affected stakeholders is essential. Hear RPI Consultants’ Brian Luttrell and Sara Scheu from Marshfield Clinic Health System discuss how to juggle the many priorities and needs of an implementation, as well as how to inspire collaboration across vendor, business, and IT teams before, during, and after a project. Watch now to ensure your next implementation project is a success.