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How to empower contact center workforce amidst difficult times

A financial crisis is looming and the words "layoffs," "downturn," and "recession" are becoming commonplace. Looking for a way to maintain high productivity and customer satisfaction levels in your contact center during these uncertain times? Upgrade your tech stack with these 7 AI automation tools and empower your agents to build a contact center of the future. With these tools, you can say hello to happy agents, satisfied customers, and a stronger brand reputation. Watch this video to learn more! 0:00 Introduction 0:30 Why upgrade your tech stack to empower agents? 1:18 AI automation tool #1 to boost agent productivity 2:13 AI automation tool #2 for personalization 3:00 AI automation tool #3 for complaint management 3:30 AI automation tool #4 for auto-routing 4:01 AI automation tool #5 for guided workflows 4:39 AI automation tool #6 for performance analysis 4:59 AI automation tool #7 for unified support 5:29 Summary of top AI automation tools for your call center First on our list is conversational AI tools like chatbots that can solve up to 40% of your cases without agent intervention. These bots use pre-built AI models to resolve routine customer queries quickly and accurately, freeing up your agents to tackle more complex and interesting tasks. They can even speak multiple languages, handle choppy sentences, and switch sentiments effortlessly. Second, AI-led intuition can help you identify conversations that need a human touch. By using intent and keyword detection, it figures out which messages are engageable, highlights them, and routes them to the concerned team for quick resolutions. Third, an AI-powered complaint management system can help you prioritize influencer messages and mitigate brand risk. You can reply to critical reviews and negative comments at lightning speed, boosting your brand sentiment and agent morale. Fourth, AI-powered auto-routing can help you map cases to agents with relevant experience and skills. By analyzing your team's track record, your customer support solution can figure out the perfect fit to solve a particular case, ensuring that your agents deliver the right answers the first time and meet their SLAs every time. Fifth, you can automate the resolution process for your routine cases with guided workflows. Configure them to classify, prioritize, and tag messages, saving your agent tons of effort and time. Sixth, measure your agent performance with AI-powered dashboards. These analytics can be used to build custom training programs tailored to each agent's unique needs. Lastly, empower your agents with a unified support solution that brings all your customer data under one roof. It integrates seamlessly with your knowledge base, bringing every valuable resource right to your agents' fingertips. So there you have it, our suggestions for the top 7 AI-powered automation tools to build a contact center of the future. And if you're looking for solutions, just contact us to set up a demo, and our experts will be more than happy to help you. Interested in improving your contact center efficiency? Get to know about Sprinklr’s digital-first proactive customer service solution for Internet and book a demo here: https://www.sprinklr.com/modern-care/ Thanks for tuning in! And, as always, we'll catch you again in the next video. Follow our YouTube channel for more videos about call center agent wellness and productivity, unified-CXM, customer experience solutions, customer service tips, and more. Hit the subscribe button now to get notified when the next video drops. You can also check out our detailed blog to learn about these strategies: https://www.sprinklr.com/blog/future-.... About Us: At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about Sprinklr at https://www.sprinklr.com/ Connect with us on social media:   / sprinklr     / sprinklr     / sprinklr  ``   / sprinklr   #sprinklr #contactcenter #contactcentre #callcenter #callcentre #customerservice #customerexperience #callcenteragent #customerserviceassociate #recession #contactcenterofthefuture #contactcentercapabilities #thefutureofcontactcenters #contactcenterfuturetrends #aiautomationtools Disclaimer: ©Copyright 2023, Sprinklr. All Rights Reserved. Any illegal reproduction is prohibited.