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What’s It Like to be a Help Desk Manager?

Gloria Milton, help desk manager at itSynergy, discusses what it is like to be a help desk manager and her two decades of experience in the industry. Join us in the fight against cybercrime: https://www.infosecinstitute.com Special offer for Infosec Cyberspeak listeners: https://www.infosecinstitute.com/podcast Check out Infosec's scholarship program: https://www.infosecinstitute.com/scho... In the podcast, Milton and host Chris Sienko discuss: How did you get started in computers and security? (1:25) What is your role as a help desk manager like? (3:20) How did you make the jump from working on the help desk to managing it? (4:25) What are your daily job duties? (4:55) Do you have any advice for listeners looking to get into a help desk role? (6:15) Have you faced any challenges related to being in a male-dominated industry? (7:15) What can be done to encourage a more diverse workforce? (8:50) What are some of the challenges you're expecting to face in 2019? (12:40) About Infosec At Infosec, we believe knowledge is the most powerful tool in the fight against cybercrime. We help IT and security professionals advance their careers with a full regimen of certifications and skills development training. We also empower all employees with security awareness and training to stay cybersecure at work and home. Founded by smart people wanting to do good, Infosec educates entire organizations on how to defend themselves from cybercrime. That’s what we do every day — equipping everyone with the latest security skills so the good guys win. Learn more at infosecinstitute.com.