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What is Operational Intelligence and Why Now? | Philips Healthcare

Even before the global pandemic, in healthcare the days of business as usual were over. Around the world, every health system had been struggling with rising costs, aging populations, chronic health challenges, legacy technology and overloaded staff. And, while addressing many challenges, the digital transformation also brought its own, from data and interoperability disconnects to knowledge shortages. Healthcare leaders have worked hard to redefine healthcare by moving to the value-based care model. And yet, there is still a tendency to expect technology and AI to act as a panacea rather than an enabler. Reports indicate that a fifth of healthcare spending gets wasted and could be eliminated without undermining performance. We believe that adopting a more integrated, service-based healthcare model with a focus on behavioral change that connects the silos and builds relationships could optimize spending and is the logical next step. Introducing Operational Intelligence Operational Intelligence is the partnership of continually synchronized people, processes and technology. This operating model turns the current trend to think and prioritize technology first, on its head by combining three critical components to create and deliver a healthcare organization’s products and services to result in profitability and growth. What began as an idea about how a hospital system and a technology provider could better work together has become a powerful new way of working for hundreds of Philips and healthcare professionals. #operationalintelligence #operationalexcellence #philipshealthcare Learn more: https://www.philips.com/operational-i... Philips Healthcare Services: https://www.philips.com/services