Скачать с ютуб Embracing innovation: Jason Ward, Azul Airlines, on technology as a tool to empower crew в хорошем качестве

Embracing innovation: Jason Ward, Azul Airlines, on technology as a tool to empower crew

Subscribe to our free weekly newsletter: https://worldaviationfestival.com/sub... At Aviation Festival Americas, Jason Ward, Chief People & Customer Officer, Azul Airlines joined for a five-minute conversation on customer experience, nurturing a culture of innovation, and embracing the future of air travel. Discussing the airline's culture of innovation, Ward emphasised the importance of change management within leadership teams. He explained how this ensures an agile and effective response to integrating emerging technologies. Additionally, Ward detailed the airline's approach to incorporating technology, highlighting its role in facilitating crew members to deliver memorable experiences and support their roles more effectively, rather than replacing them. The brief conversation also looked at the generational nuances around embracing technology, what Ward believes will be "the biggest changer for the airline business," and cooperation over competition between airlines and airports. Watch the full interview below. Questions asked: Do passenger preferences align with your goals as an airline when it comes to finding that balance between digitisation and the human touch?​ How important is sustaining a culture of innovation – what impact does this have on the rate at which future facing initiative strategies can be adopted?​ Has the current talent landscape resulted in increased competition between airlines?​ For more like this see: https://worldaviationfestival.com/