Скачать с ютуб Bill Eddy talks BIFF. Gain skills to respond to high-conflict-people in the workplace. в хорошем качестве

Bill Eddy talks BIFF. Gain skills to respond to high-conflict-people in the workplace.

Here is a quick summary for you. We explored how to respond to hostile people in the workplace. Bill recommends using a BIFF Response. So, what is a BIFF response? Here’s a sneak peak. A BIFF response is: · B – Brief · I – Informative · F – Friendly · F – Firm. Bill explains the above in more detail in the webinar. He also takes us through the four ‘Fuhgedaboudits.' One of which is not to give High-Conflict-People insight into their behaviour. He explains why. He takes us through the three A’s to avoid, including giving advice. Oh… that is so tempting… Alias, it is likely to escalate the High-Conflict-Person. We explore examples and he answers numerous attendees questions. It was an interactive and enjoyable session. Thanks everyone. Below are the time stamps to make it easier for you to find the Bill Eddy gold. And don't forget to subscribe. Cheers, Tess What attendees said about the webinar. Elisabeth said, 'Just to say thank you for that insightful BIFF webinar I've just heard online with Bill Eddy. High conflicts are very much a thing these days, particularly in workplaces.' Kaylene said, 'I have found this webinar so valuable as it helps to reinforce how we should be responding. Thank you so much.' Tracey said, 'I like to praise Bill and yourself. It was excellent.' Katie said, 'That helps, keeping it focused on what I am asking for and not engage in the emotions! That helps! Thank you' Lorinda said, 'Thank you so much! I wish I had been aware of this 4 years ago. I will be looking to incorporate these principles in my daily communication in general.' Geogre said, 'I enjoyed the presentation and looking to purchase the books mentioned.' If you want to, like Geogre and go deeper into the BIFF technique, read numerous case studies and see the BIFF tracker in action. Buy a copy of BIFF at Work You can purchase 'BIFF at Work' from the following locations. •https://www.highconflictinstitute.com... •https://www.amazon.com/Bill-Eddy/e/B0... •https://www.unhookedbooksau.com/ Chapters - Time stamps 00.00 - Chapter 1 - Introductions and history of the book. 07.47 - Chapter 2 - A hostile attack 08.38 - Chapter 3 - The Personality Continuum 12.13 - Chapter 4 - The Four Fuhgedaboutits 15.40 - Chapter 5 - Let's talk BIFF 33.48 - Chapter 6 - The three A's (things to avoid) 37.38 - Chapter 7 - The Book Structure 38.20 - Chapter 8 - Coaching for BIFF and your questions. 53.45 - Chapter 9 - Where to buy BIFF and more questions You can buy BIFF from: Go to: https://www.highconflictinstitute.com... https://www.amazon.com/Bill-Eddy/e/B0... https://www.unhookedbooksau.com/