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Handling Difficult Employees

Let's talk about handling those "difficult" employees we encounter as HR professionals. You know, the ones who regularly seem to make our lives a bit more 'interesting'? 😅 We're supposed to be giving advice in HR, but sometimes it's hard for us to know! I spoke with Emily Lord, Senior HR Consultant with HR West. She is a master of reframing (not spinning) and handling people with decency. She recognizes these are tough and says: 1️⃣ Mis's happen: Miscommunications. Mistakes. Misunderstandings. Watch for them and don't be afraid to acknowledge them! 2️⃣ Shine a light on blind spots. Ever had a team member genuinely unaware of a problem? This is when performance management is most likely to work well. 3️⃣ Reflect on the role of leadership: Sometimes it's not the employee and we have to walk a fine line in HR. 4️⃣ Don't wait, take the plunge: Procrastination won't solve anything, my friends! Don't let probation pass knowing there's a problem to solve! 0:00 Intro 1:01 What is a difficult employee? 2:17 Reframing it 4:12 But the manager is frustrated! 7:11 Doing nothing 8:21 When to terminate 10:09 Manage or sever? 12:10 Does the situation turn around? 14:16 You try so hard aaand 15:04 Optics matter 18:07 Preparing for these situations 20:10 Your energy matters Find Emily at www.hrwest.ca for consulting in Western Canada