Скачать с ютуб 36 English Phrases For Professional Customer Service (FREE PDF Guide) в хорошем качестве

36 English Phrases For Professional Customer Service (FREE PDF Guide)

Get your FREE PDF Guide here: https://bit.ly/CustomerServicePhrases Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more! Get your FREE Professional English Phrase Booster here: https://bit.ly/phrasebooster Find out about my online Small Talk course: https://derekcallan.com/small-talk-fo... If you like my short lessons for busy people and would like to support me, buy me a cup of coffee! Thanks! https://www.buymeacoffee.com/derekcallan Chapters 0:00 Intro 0:26 Answering the call and greeting the customer 0:58 Dealing with negative responses 01:24 Transferring the call and putting the customer on hold 02:16 Asking for customer information 02:58 Asking for billing or credit card information 3:24 Checking other information 4:41 Apologising for order or product issues 06:03 Dealing with angry customers 07:05 When you need to follow up later 07:32 Closing the call Find out more about me: Website: https://derekcallan.com/ Visit me on Social Media: Instagram: https://www.instagram.com/derekcallan... Facebook:   / derekcallan.english   Music credits: Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan