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MORE Phrases For Formal Emails - Business English

Learn 22 extremely useful English phrases for writing formal business emails. Check out my other lesson to learn even more formal phrases for business emails:    • 21 Phrases For Formal Emails - Busine...   If you like my short lessons for busy people, and would like to support me, buy me a cup of coffee! Thanks! https://www.buymeacoffee.com/derekcallan Want to learn more Business English? Join my email list and get my FREE VOCABULARY EMAIL every 2 weeks: https://derekcallan.com/newsletter/ Find out more about me: Website: https://derekcallan.com/ Visit me on Social Media: Instagram:   / derekcallan.english   Facebook:   / derekcallan.english   Music credits: Intro music: Far Away by MK2 Background music: Honey and Milk by The 126ers The phrases in this lesson: Asking for clarification Would you mind clarifying the following points: Could you please clarify whether the offer you sent includes delivery? Could you please explain what you mean by additional costs? Highlighting important information Please pay particular attention to the first two pages of the attachment. Please note that our opening hours have recently changed. Requesting further details Could you please send me further information on your sales training courses? I would be grateful if you could send further details about the technical requirements. Replying to requests (positive) As requested, I have attached a document with all the necessary details. We are glad to inform you that the item you requested is available. We are pleased to inform you that your request has been accepted. Replying to requests (negative) Unfortunately, we are unable to fulfil your request at this time. We regret to inform you that we cannot fulfil your request at the moment. I am afraid that we do not have the necessary resources to fulfil your request. We are sorry to inform you that the requested item is currently out of stock. Complaining I am writing to complain about the delivery we received earlier today. Despite stating clearly in my email that we urgently needed 100 pieces, we only received 75. We are extremely dissatisfied with the service from your company. If this matter is not resolved to our satisfaction, we will have to look for another supplier. Apologising Thank you for bringing this issue / matter to our attention. We sincerely apologise for the inconvenience caused. I will look into this immediately and get back to you promptly. I can assure you that this will not happen again.