Скачать с ютуб Acting with a unified customer view on Zendesk в хорошем качестве

Acting with a unified customer view on Zendesk

The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees were treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service. Time Codes: 00:00 - Introductions 00:30 - Agenda 01:15 - Our Experts 02:40 - Trends 02:55 - Businesses struggle to act on data 04:03 - Take action with a unified customer view 06:30 - Live Demo 14:00 - Tips & Tricks 14:20 - Boost Agent Productivity & Personalize self-service 16:45 - Unify & Tailor customer conversations across channels 18:41 - Give agent key context & power to act 20:05 - Optimize the customer journey across systems 22:30 - Q&A 22:40 - What are the plan/feature prerequisites within Zendesk for getting a unified customer view? 24:11 - How can I bring external customer journey data into Zendesk? 26:00 - How easy is it to build a custom app to pull in data from various sources? 27:45 - How can we use layouts/interfaces to get a more customer-centric view? 29:27 - How can we update the organization page to reflect different customer information? 31:21 - Any advice on how to prep data & systems before integrating them with Zendesk? 33:17 - Can we use an API to view data from another system in the agent's customer view? 34:15 - Are there ways we can use Zendesk to get a more unified view across multiple message threads? 38:55 - How does a unified customer view work with Answer Bot? 42:00 - Is there any training material being prepared to break down objections for customers who are used to Salesforce's mindset, which is focused on the customer's vision? 43:40 - What are the limitations of using a 3rd party chatbot with Zendesk enterprise version (without SunCo)? 45:30 Coming Soon Presentation Resources: Event Slide Deck: http://bit.ly/3Va0vHA Event Summary: Comming Soon